Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information in accordance with UK data protection laws. 

Last Updated: July 2025

1. Introduction

 Valentine Web Solutions (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website design and development services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

Valentine Web Solutions

Address: United Kingdom

Email: hello@valentinewebsolutions.co.uk

3. Personal Data We Collect

We collect different types of personal data depending on how you interact with our services:

Contact Information:
Name, email, phone number, address, contact forms, email, phone calls

Professional Information:
Company name, job title, business requirements, service inquiries, project briefs

Technical Data:
IP address, browser type, device information, website analytics, cookies

Communication Data:
Email exchanges, project discussions, email correspondence, meetings

4. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Service Delivery: To provide website design and development services
  • Communication: To respond to inquiries and provide customer support
  • Project Management: To manage projects and maintain client relationships
  • Legal Compliance: To comply with legal obligations and resolve disputes
  • Business Operations: To improve our services and website functionality
  • Marketing: To send relevant updates about our services (with your consent)

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

Contract Performance

Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

Legal Obligation

Processing necessary to comply with our legal obligations, such as tax and accounting requirements.

Legitimate Interests

Processing necessary for our legitimate business interests, such as improving our services and protecting against fraud.

Consent

Where you have given clear consent for specific processing activities, such as marketing communications.

6. Data Sharing and Third Parties

We may share your personal data with the following categories of recipients:

  • Service Providers: Hosting providers, payment processors, and other technical service providers
  • Professional Advisors: Legal, accounting, and other professional service providers
  • Regulatory Bodies: When required by law or to protect our legal rights
  • Business Partners: With your consent, for specific projects or services

Data Protection Measures

All third parties are required to maintain appropriate security measures and use your data only for the specified purposes. We have data processing agreements in place with all service providers.

7. Data Retention

We retain your personal data for the following periods:

  • Client Data: 7 years after the end of our business relationship (for legal and tax purposes)
  • Marketing Data: Until you withdraw consent or 3 years of inactivity
  • Website Analytics: 26 months (Google Analytics default)
  • Communication Records: 3 years for customer service purposes

We regularly review our data retention practices and securely delete data when it’s no longer needed.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data in certain circumstances

Right to Restrict Processing

Request limitation of how we use your data

Right to Data Portability

Request transfer of your data to another service provider

Right to Object

Object to processing based on legitimate interests or for marketing

How to Exercise Your Rights

To exercise any of these rights, please contact us at hello@valentinewebsolutions.co.uk. We will respond within one month of receiving your request.

9. Cookies and Tracking

Our website uses cookies to improve your experience and analyze website traffic:

Cookie Type Purpose Duration
Essential Cookies Website functionality and security Session
Analytics Cookies Website performance and usage statistics 26 months
Marketing Cookies Personalized content and advertising Up to 2 years

 You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption: All data transmissions are encrypted using SSL/TLS
  • Access Controls: Strict access controls and authentication measures
  • Regular Updates: Systems are regularly updated and patched
  • Staff Training: All staff receive data protection training
  • Incident Response: Procedures in place for data breach notification

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner’s Office (ICO) within 72 hours and inform affected individuals without undue delay.

11. Contact Information & Complaints

We implement appropriate technical and organizational measures to protect your personal data:

Data Protection Inquiries

Email: hello@valentinewebsolutions.co.uk

Address: United Kingdom

Right to Complain

If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Website: ico.org.uk

ICO Helpline: 0303 123 1113